Please Note that by proceeding with the booking you are agreeing to abide by all of the following conditions:

​

      Cancellation Policy:

• All appointments require a deposit at the time of booking to secure the slot.  The minimum amount for an initial consultation is £30 and for a 1 hour follow-up or PT session it is £20.  Clients can choose to pay a greater deposit upfront should they wish to.

• If less than one week’s notice is given for a cancellation, then the client will forfeit the minimum deposit amount.  Any additional money already paid can go towards rearranging the session for a future date.

• If less than 2 working days’ notice is given or there is a no-show, then the whole cost of the session will be charged, and the client will therefore have to pay the remainder of the cost of the session.  For example, if cancelling an appointment for Monday at 1pm, to abide by the 2 working days’ policy you would need to have contacted me by no later than 1pm on the previous Thursday.

• Deposits are non-refundable, but providing they abide by the time-frames above they can be transferred to another date, or to another individual.

• Any given appointment can be rearranged, however if this is done on more than two occasions for the same appointment, the deposit will be forfeited, even if it with more than a week's notice.  This is to compensate for the extra admin time and the difficulty in filling vacated slots, and it reduces the likelihood of unreliable clients. 

• If paying online, appointments will be provisionally reserved for 24 hours to give clients an opportunity to make the payment.  However, the appointment will not be confirmed until the deposit has been received.  After the initial 24 hours the appointment will become publicly available once more.  In this case, the client will need to check the appointment is available once more before making the payment.  Any payments made online after the 24 hours without first checking the availability will need to be transferred to a later date if already taken by somebody else.

• Please note that if any clients feel after reading this that they may be unwilling to abide by this policy then they should not make or proceed with any initial or future bookings under any circumstances.​

​

• Face masks are no longer required by law and are now down to personal choice, and whilst I will not be making it a firm requirement I would still strongly encourage their use to reduce unnecessary spreading of Covid and other common colds, especially in the winter.  After all, the virus is still out there and I still have a duty to protect my patients, some of whom are vulnerable.  Also, as I treat a lot of athletes who train hard throughout most of the year, it would be within their best interests to avoid easily-preventable illnesses that have the potential to ruin competitions they have trained hard for (this is also something I can relate to as an athlete myself).  Furthermore, being self-employed I am keen to reduce the likelihood of having time off work due to illness.  The use of masks is especially encouraged when working on areas of the body which carry a higher risk of virus transmission such as the neck and shoulder - after all, it is not nice to have someone breathing all over you!

​

• Medical conditions - while I undertake a thorough medical screening before giving treatment, it would be useful to know of any medical conditions you have prior to the session along with any medications you are taking.  The reason for this is because despite hands-on treatment being perfectly safe for the vast majority, some medical conditions and medications can contraindicate or place limitations on treatment.  If it is suspected that no treatment should be given, it is better to know in advance so I can refer you to your GP to seek approval before receiving treatment, rather than having to turn you away on the day!  In many cases, treatment can be given with adaptations in place.  Please note that whilst disclosing any medical conditions or the use of medications in advance is optional, in the event that an appointment cannot go ahead on the day due to a client failing to inform me of this information beforehand, the cost of the session will still be charged in full.

​

• Payment will be taken via cash or card at the time of the appointment.

​

• Any clients under the age of 16 will need to have a parent/guardian present during the appointment.

​

• My Melton Wellness House clinic requires clients to climb two sets of stairs to access, the second of which is quite steep.  If this is likely to result in problems due to mobility etc. then it is recommended that you book a mobile session.  Please note that if an appointment cannot go ahead on the day due to a client failing to inform me of any mobility issues in advance then the cost of the session will still be charged in full.

​

Other important information:

​

• Arrival - if your session is at Melton Wellness House, then please wait in the seating area on the first floor landing.

• Attire - For the purposes of the massage and assessment, the client should wear a pair of loose fitting shorts, (not tight leggings) to make it easier to assess leg posture, and access the legs for massage if necessary.  Please note that patients should still wear shorts even if the pain they are experiencing is not in the lower body.  Bras should preferably be able to be unclipped for the purposes of a back massage (some sports bras do not allow this).  For the purposes of a posture assessment, it is better to not wear loose-fitting tops/t-shirts.  Opportunity will be provided to change clothes at the venue.

• If you are booking a taping session, it is advised that you shave the area to be taped prior to the session (particularly if you are very hairy), and you keep the skin dry and free from moisturisers and oils to enable the tape to stick better.

• If you do a lot of running or walking and you are suffering from an injury related to this, then it is useful to bring a pair of fairly worn trainers with you to your appointment so I can examine the wear pattern.  This often helps with the assessment process, although it is entirely optional and not a necessity.

• Please note that I sometimes contact past clients if I have not heard from them in a while for progress updates or to offer special promotions and news regarding my services.  If you do not agree for me to contact you for any of these purposes then please email: willgoodbourn95@gmail.com to withdraw your consent at any time.  If consent is not withdrawn it will be assumed you agree to this.

• For mobile appointments - a car parking space must be available at the location of the appointment.

• There must be enough room to set up my couch at the location of the appointment.  This will need to accommodate the couch (around 6ft), along with enough space to for me to safely walk all the way around it.  As a rough guide, most people's living rooms should have enough space.​​

​

The terms on this page are subject to change from time to time, therefore clients are advised to re-check this information to keep up to date prior to any subsequent use of my services. 

​